Travel Alert

Your health, welfare and safety are paramount when you stay at O:LV 55 Hotel. Keeping you and our staff safe is a top priority and we wanted to share the protocols and new government mandates in response to Covid19.

The government of Puerto Rico announced starting December 30, 2021, that we must follow the following rules:

  • All guests must wear a face mask while on public areas including, lobby, hotel hallways restaurants, and pool area.
  • All guests must complete the Travel Declaration form.
  • Upon arrival at the hotel vaccination proof must be presented. Everyone who is not fully vaccinated against COVID-19 with the Moderna, Pfizer or Janssen vaccines, must provide evidence of a negative molecular or antigen test for COVID-19 performed within the 48-hour period prior to check in date.
  • The rooftop infinity pool is open from 9am to 7pm.
  • Restaurants will remain closed. However, you may order spirits through Front Desk or Digital Concierge.
  • The beach is open for the public. However, you must always wear your mask unless you are swimming.
  • Amenities such a massage service and lagoon experiences remain open.

In terms of cleaning protocols, we have ramped up cleaning efforts. The hotels public areas are cleaned a few times a day, with sanitizing solutions used in high-touch, high-traffic areas. We also have staff members dedicated to cleaning key areas throughout the day, and we are using additional antibacterial supplies. Our cleaning staff is using gloves and every two hours on the clock every staff member must wash their hands. We have placed hand sanitizing lotion in all our restaurants and front desk areas. We have enhanced techniques used to clean guest rooms after each stay. We are paying attention to high touch point areas, to include key cards, elevator doors and buttons, door handles, locks and latches, light switches, desk surfaces, telephones, television remote controls, and bathroom fixture handles.

As always, we are grateful for the opportunity to host your stay. Rest assured, we are doing everything in our power to provide a safe hotel experience for our guests and a healthy environment for our staff and community.

Sincerely, O:live Hotels

 

Commitment to Cleanliness:

O:LV 55 is certified by the Puerto Rico Tourism Company on health and safety protocols. On times like these we must reinforce our standards for hygiene and take additional steps to ensure the safety of our guests and associates. We are implementing extra steps in our programs to ensure that we meet the latest guidance on hygiene and cleaning.

We have implemented new procedures to assure we address Covid-19 including everything from handwashing, guest room and common areas sanitation.

Our associates have been trained on the new protocols of hand hygiene and guest room sanitation with a focus on high-touch area. Ongoing training still on place following new guidelines of the CDC and local government information. Public areas are sanitized frequently with special attention to the front desk area, elevator buttons and door handles.

For the most updated information, please refer to Centers for Disease hotel.com/health-and-safetyControl and Prevention (CDC) or your local health authority.
Please review our Guest Safety Guide.